Join Us

Assistant Operations Manager

Location: Clackamas, OR
Type: Full Time
Minimum Experience: Experienced

2 Brothers Moving & Delivery Top 100 Companies to Work for in Oregon

https://www.2brothersmoving.net


At 2 Brothers Moving & Delivery our mission is to remove the pain from relocation for Portlanders and beyond.

Our company understands that our growth and success stems directly from our people. We understand that by hiring A-players that are not only passionate about their position, but also invested in our company as a whole, creates an incredible formula for a thriving organization. No industry revolution springs from an individual. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town.

Benefits of Career Opportunities at 2 Brothers:

  • Great pay!
  • A work environment that encourages collaborative approaches to diverse challenges across departments.
  • Comprehensive Medical, Dental, Vision, Chiropractic & Massage health insurance for yourself and family.
  • Support in time off with paid vacation, sick time, personal time and maternity/paternity.
  • Focus on personal health & fitness with an on-site CrossFit gym, personal training & health supplements.
  • Leadership retreats, personal development workshops, company events & gathering

2 Brothers Moving & Delivery has an opportunity for a full-time Assistant Operations Manager in Clackamas, Oregon who is especially skilled in creating consistent and efficient systems and managing people to exceed client expectations. 

Role (Duties): This role will perform the following functions on a regular basis:

  • Field Leadership (90%) - Manage the daily activities of approximately 4 crews in the Clackamas area, and lead the successful completion of moving projects. Spend majority of time in the field setting the example for staff performance and ensuring operational excellence.
  • Crew Management (5%) - Manage, teach, coach, and mentor field staff in the responsibilities of their role. Build and develop crew leads and team members.
  • Operations & Logistics (5%) - Oversee the day-to-day operations of the Clackamas location, people and equipment. Manage the scheduling of moving teams and equipment. Conduct field estimates and site surveys to ensure successful job completion.

This role reports directly to the Operations Manager and supervises approximately 4 crews in the Clackamas territory.

Goal Posts: The ideal Assistant Operations Manager will play an instrumental role in taking our team to the next level, they will:

  1. Increase Crew Lead insurance sales ratio to 32% or better of all moves
  2. Reduce damage claim rate to 5% or better
  3. Maintain our customer 5 star review ratio of 42%
  4. Increase materials accountability and sales to 90% of all moves
  5. Successfully establish and scale the Clackamas location operations

Qualifications: A qualified candidate for this role will exhibit the following:

  • The #1 Qualification: A team oriented, hard working, self-motivated individual with field leadership experience, able to hold teams accountable to company standards.
  • Experience in leadership roles where assertive people management skills and proactive delegation capabilities were utilized and where the needs and motivation of entry-level staff members were integrated.
  • Proven history of a personal improvement focus with an always learning mentality, bringing outside knowledge into the organization on a regular basis
  • Comfortable being in the field 90% of the time with hands-on crew management
  • Valid driver's license and reliable transportation
  • Familiarity with Clackamas/Portland metro area a plus
  • Moving industry experience a plus but not required, we will train the right candidate on our industry

Compensation: Base of $25/hr - $27/hr. DOE. in addition to cash tips (about $4/hr), performance bonuses of up $1/hr and the benefits listed above.