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Assistant Operations Manager

Location: Portland, OR
Type: Full Time
Minimum Experience: Mid Level

Job Title: Assistant Operations Manager

Salary: $24 per hour the first 90 days, after trial it goes up to $27 per hour

Job Summary:
As a Crew Manager at 2 Brothers Moving, you will play a pivotal role in ensuring the smooth execution of moving services. This dynamic position requires a candidate who can seamlessly transition between administrative responsibilities and hands-on field management. The Crew Manager will be responsible for overseeing moving crews, coordinating logistics, and maintaining a high level of customer satisfaction.

The Crew Manager will spend approximately 90% of their working hours in the field, exposed to various weather conditions and physical demands. This role may require occasional evening or weekend work to accommodate customer needs.

Responsibilities:

1. Field Management:
   - Lead and supervise moving crews during on-site operations.
   - Ensure efficient and safe loading, unloading, and transportation of goods.
   - Provide guidance and support to the crew to optimize performance and meet service standards.
   - Resolve any on-site challenges or issues promptly and effectively.
   - Conduct regular quality checks to ensure service excellence.

2. Administrative Tasks:
   - Coordinate with the scheduling team to plan and organize moving assignments.
   - Maintain accurate records of crew schedules, equipment usage, and job details.
   - Communicate with customers to confirm moving details and address any concerns.
   - Prepare necessary documentation, including invoices and reports.
   - Collaborate with other departments to streamline processes and enhance overall efficiency.

3. Training and Development:
   - Conduct on-the-job training for new crew members.
   - Provide ongoing coaching to enhance the skills and professionalism of the crew.
   - Promote a positive and collaborative work environment within the team.

4. Equipment and Inventory Management:
   - Ensure that all moving equipment is in good working condition.
   - Conduct regular checks on inventory and report any shortages or damages.
   - Coordinate maintenance and repair activities as needed.

5. Safety Compliance:
   - Enforce safety protocols and regulations to minimize accidents and injuries.
   - Conduct safety briefings before each job and ensure that crew members adhere to safety guidelines.
   - Investigate and report any accidents or incidents promptly.

Qualifications:

- Proven experience in a supervisory role, preferably in the moving or logistics industry.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Ability to thrive in a fast-paced, physically demanding work environment.
- Familiarity with moving equipment and techniques.
- Problem-solving skills and the ability to make decisions under pressure.
- Knowledge of safety regulations and a commitment to promoting a safe working environment.

Education and Certifications:

- High school diploma or equivalent (Bachelor's degree preferred).
- Valid driver's license.

Goal Posts:

The ideal Assistant Operations Manager will play an instrumental role in taking our team to the next level, they will:

  1. Obtain 75 five star online reviews over the next 2 years with less than 2 negative reviews.
  2. Train, mentor, and develop 10+ Crew Lead Apprentices to become Crew Leaders over 2 years while maintaining culture, team skill balance and quality of work.
  3. Implement a plan to consistently execute staff on-boarding & training plans, ensuring expectations and tools for success are known & met for all staff members.
  4. Increase materials accountability and sales to 70% or higher, and develop the crew lead training program to increase performance over the next 2 yrs.

Benefits of Career Opportunities at 2 Brothers:

  • Great pay!
  • A work environment that encourages collaborative approaches to diverse challenges across departments.
  • Tuition reimbursement for approved courses and personal development workshops.
  • Comprehensive Medical, Dental, Vision, Chiropractic & Massage health insurance for yourself and family.
  • Support in time off with paid vacation, sick time, personal time and maternity/paternity.
  • Focus on personal health & fitness with an on-site CrossFit gym, personal training & health supplements.
  • Leadership retreats, personal development workshops, company events & gatherings.
  • Company kickball team!